Shared Service Centers

Large-Scale Automation

“ReadSoft was able to deliver a solution that allowed us to gain efficiencies through centralization while providing an effective, easy-to-use mechanism for invoice routing and approval to our main facilities.”

Rich Products Corporation

Solutions > Large-Scale Automation > Shared Service Centers

A multi-process platform,
for the demands of today
and the growth of tomorrow

The next generation of Shared Services is characterized by process automation, and by the use of wrap-around solutions to supplement current ERP systems and the standardization of transactional processes. Stepping up to become a true global Shared Service Center requires expanded services, integrated, end-to-end processes, and continuous improvement of processes and procedures. And to be successful, you need to keep the costs down.

ReadSoft solutions for SSCs boost performance by providing a single platform for managing and controlling multiple processes. Entire process chains like purchase-to-pay, applications claims processing, and employee on-boarding can be handled with greater control, transparency, and flexibility.

Improve productivity while reducing costs across processes with a single solution

With each process you automate, you reduce manual steps and increase automation – gaining accuracy, improved data quality, and shortened throughput time. Using one solution to automate entire process chains like P2P extends the power of those benefits further. ReadSoft has helped customers reduce the cost of processing an invoice by as much as 80% through process automation.

The tools you need to optimize SSC performance today and tomorrow

Once you’ve standardized and automated processes with ReadSoft’s solution, on-boarding new processes and new customers becomes quick and easy. The solution is scalable to fit your specific needs for processing different document types and volumes with various input channels and downstream systems. We provide on-premise and cloud-based solutions, enabling you to seamlessly bring together multiple sites and systems with one centralized platform.

Dedicated support service

In addition to the solutions we offer, ReadSoft also provides a dedicated support service to help keep your processes running efficiently and effectively.

You’ll enjoy

Priority and committed response times
Local support
Certified throughput
Efficiency and effectiveness
Uninterrupted attention

One solution to drive the results you need
from multiple processes

ReadSoft has helped more than 2,500 businesses worldwide automate accounts payable processes and its solutions are currently used to process more than 100 million invoices each year in over 100 SSC installations worldwide. Work with the people who pioneered purchase-to-pay automation over 20 years ago and are now applying the same expertise and experience to improving document process automation in shared service center environments.

Here’s how it works (a purchase-to-pay example)

Purchase requisition processing

Extends from expressing a demand and creating a requisition to PO creation.
Multi-level review and approval workflows, easily adapted to company business rules.
The purchase requisition is available throughout the entire process, for quick and reliable matching with order confirmation, delivery notes, and invoices.

Invoice processing

Extends from capture and validation to approval and posting.
ReadSoft’s capture technology reads and interprets all invoice files, regardless of format (Paper invoices are scanned and digitized, while e-invoices [XML, PDF, EDI] are immediately ready for interpretation).
Purchase order matching and automatic validation against delivery notes, master data, and dates, as well as automatic calculation of sums and more.
Resolution workflow for exception handling on premise or in the cloud.

Payment approval

Extends from payment proposal list to payment run.
Payment proposal list is directed to appropriate persons for review in an automated workflow.
Original invoice image and corresponding documents are readily available when needed.
Secure procedure, meeting business requirements to prevent fraud and overpayment.

Additional process automation areas

Delivery notes processing (Purchase-to-pay)
Order processing (Order-to-cash)
Employee on-boarding (Human resources)
Forms processing (e.g. Marketing or Sales)

For more information on the individual processes, please check out the pertinent pages under Document Processing, Automation for SAP, and Automation for Oracle.

This is how other companies have used our solutions

Time Warner Cable revolutionizes its AP processing with ReadSoft’s AP automation solution

When Time Warner Cable wanted a solution provider to help optimize their accounts payable processing, they wanted a well respected company with a large world presence. They chose ReadSoft.

Reference case

Reference cases for all solutions and industries can be found here.

Learn more about shared service centers

Setting up a Shared Service Center: Strategies and best practices

Research confirms that during tough economic times, many organizations turn to outsourcing technologies and business processes to reduce costs, improve efficiencies, and reduce head counts. This white paper examines current research to determine strategies and best practices for setting up a shared service center.

White paper - Please register to download

Best practice solution for Shared Services Centers

Various external factors can challenge the success of shared service center implementations. ReadSoft has extensive experience from implementing invoice automation solutions at shared service centers worldwide and can help you apply best practices to overcome potential barriers to success.

Brochure

Please visit our Resource Library to find out more - here you will find all our brochures, articles, white papers, fact sheets, reports, and other material.