Business Process Outsourcing

Large-Scale Automation

“ReadSoft helped us increase our already high quality requirements and reduce processing times.”

Michael Heinzmann,

Sales Director, Tropper Data Service AG, Germany

Mailroom Automation on Autopilot - Envelope

Solutions > Large-Scale Automation > Business Process Outsourcing

Business process outsourcing:
End-to-end integration on a single production platform

To ensure continued, long-term success, BPO providers have to delve deeper into their customers’ value chains, continually expand their service and process efficiency, and keep optimizing their automation rates.

That is why we developed a scalable, efficient, and flexible production platform that enables you to adapt quickly to changing market demands – today and in the future.

Expand your services
Improve process efficiency
Optimize automation rates

Fast, cost-efficient on-boarding

Standard production processes can be simply copied and adjusted for new clients. New processes are set up quickly and intuitively through the graphical user interface, without the need for programming.

Comprehensive production control
and monitoring

Extensive graphs as well as control and analysis tools enable continuous monitoring of on-going processes in real time. So you always have an overview of the entire system performance and process productivity.

High automation rates

Leveraging your in-house capture technologies in combination with third-party, best-in-breed solutions will ensure the highest possible automation rate for every individual process step or document type.

Distribute license costs

Licenses can be used across all customers. Each component is only used where it’s the optimal alternative.

Keeping track of your SLAs

The real-time reports and dashboards make it very simple to see how you are progressing, while up-to-date forecasting gives you the ability to eliminate any bottlenecks.

Generate added value for
your customers

Verify captured data against business logic. Create decision-making templates based on internal or external standards or services (i.e., credit check or address verification).

Large-scale document process automation for BPO providers

ReadSoft’s unique solution allows you to manage all your customers and processes on one secure and highly scalable central platform, with maximum flexibility, in a high volume environment.

The focus is on BPO providers’ specific requirements

Quickly and easily integrate new services and technologies
Quickly set up or modify processes and customers through an easy-to-use graphical interface
Seamlessly integrate existing technologies into the solution
Employ best-in-breed technology, including various capture technologies within a single process
Constantly monitor your production performance in real time, making sure you meet or
even exceed Service Level Agreements
Scale your costs per document

Business Process Outsourcing - Easy Drag-and-Drop Process Modelling - Fast and Simple on-boarding - Real Time Monitoring

Business Process Outsourcing - Drag And Drop

Easy drag-and-drop process modeling

Using our intuitive graphical interface you simply set up a customer and model your process via drag-and-drop, choosing from a pool of available modules. Then you merely configure the process steps. There’s no need for programming. Once it’s set up, you can just activate the process and go straight into production.

This means you implement new processes and customers in a flash.

Business Process Outsourcing - Fast On-Boarding

Fast and simple on-boarding

Production processes for standard services need to be created only once. For a new customer you simply copy the respective standard process and customize the parameters to the individual customer’s needs and requirements. Then go straight into production. This enables you to set up new projects rapidly and work at the highest efficiency.

Usually, standard processes are ready to go into production within just a few hours, not days or weeks.

Business Process Outsourcing - Rea-Time Monitoring

Real-time monitoring

The Management Center provides an overview of the entire system and process productivity at a glance. Important KPIs such as performance, throughput or backlog are depicted as graphical illustrations in a dashboard, enabling fast and continuous monitoring of running processes – easily, conveniently, and for all customers.

This ensures you meet or exceed your SLAs and have everything under control.

This is how other companies have used our solutions

One central platform for 1,200 processes

Large business process outsourcing companies like Ratiodata can gain huge amounts from using ReadSoft's XBOUND solution.

Reference case

Reference cases for all solutions and industries can be found here.

Learn more about business process outsoucring

Taking BPO efficiency and service delivery to the next level:
6 crucial questions to consider when choosing a technology solution

Excelling in the changing Business Process Outsourcing market environment and competitive landscape depends largely on the technology employed. BPOs should give careful consideration to several important questions when selecting a technology provider.

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End-to-end integration for Business Process Outsourcing

To ensure continued, long-term success, BPO providers must continually expand their services and process efficiency and continually optimize automation rates. ReadSoft’s XBOUND solution offers BPOs a scalable, efficient, and flexible production platform that enables them to adapt quickly to changing market demands – both today and in the future.

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Large-scale BPO automation:
Market trends and the ReadSoft solution

By leveraging the right technology solution, BPOs can provide customers tailor-made service and added value at a competitive price. ReadSoft’s XBOUND solution allows BPOs to manage all of their customers and processes on one secure and highly scalable central platform.