Adding value hands on

Choosing

You get up-to-date information about market trends, the state-of-the-art, and what your peers are doing, along with all the advice you need to make the right decision.

Ordering

Experienced consultants will help you nail down the details as quickly and painlessly as possible. Our customers tell us that we have a reputation of being ”easy to do business with”.

Installing

Experienced engineers will see to it that you have your solution up and running as quickly as possible.

Learning

Getting your solution up and running does, of course, include basic training. We will provide all the training you need to go live, with additional courses to help you achieve more value and realize the full potential of your solution. Further training and education is always available.

Using

The customer pages will keep you up to date. Here you will also find

• Online product performance initiation
• Support pages – register and manage your support incidents
• Knowledge Base

• More training and education

Supporting

Keeping your solution up and running, with a minimum of downtime, is the main task of our support team. To achieve that we provide 

• Online manuals, FAQs
• Customer self-help, online knowledge base
• Technical Support
• Dedicated support personnel
• Effective issue handling

Growing

You can always make your voice heard – directly, or through our regular Customer Satisfaction surveys. We regularly collect customer needs, make case studies, and are there to keep you up to date regarding industry trends, and to increase your value by improving or expanding your solution:

• Health checks
• Solution optimization
• Proactive follow up
• Process and business development

Replacing

In time, you might decide to upgrade or expand your document process automation to other areas of your company. When that happens, we will of course be ready with information, advice, and the quality delivery, installation, support and training services that you have come to expect. In the unlikely case that you decide to try another supplier we will ask you why, because that would help us to improve. And of course you are always welcome back.